How to fix OpenClaw account access issues?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
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OpenClaw Guide
Complete guide — how to use OpenClaw, fix common errors, manage billing, and get the most out of every feature.
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How to fix OpenClaw error?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw login not working?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw subscription issues?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw subscription price and billing problems?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw too many requests or quota exceeded?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw tool call errors?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw usage limit reached?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw 401/invalid API key errors for cron jobs?
A 401 error in OpenClaw cron jobs means the Anthropic API key stored in your agent's environment is invalid, expired, or missing — regenerate it from console.anthropic.com, update the ANTHROPIC_API_KEY environment variable in your OpenClaw workflow, and re-run the job. This error does not indicate an OpenClaw account problem; it is an Anthropic API authentication failure passed through to your cron output.
How to fix OpenClaw agent not responding in a session (stuck run)?
An OpenClaw agent stuck in a run is almost always caused by one of three things: a tool call that has hit the default 60-second execution timeout, an Anthropic API rate limit pausing the agent mid-task, or a browser/bash tool blocked on a network operation. Open the run's live log in the OpenClaw dashboard, identify the last successful tool call, and use the Cancel Run button to terminate it cleanly before restarting with a revised configuration.
OpenClaw Agent Not Starting – Troubleshoot
Check your API key configuration, verify your agent definition file is valid JSON/YAML, and ensure all required dependencies are installed.
How to fix OpenClaw billing issues (charged but plan not updated)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
How to change OpenClaw plan (upgrade/downgrade) without losing access?
Upgrading or downgrading your OpenClaw plan takes effect immediately for upgrades (new features unlock within seconds) and at the end of your current billing period for downgrades (you keep current-tier access until then). Go to Settings > Billing > Change Plan, select the new tier, and confirm payment — your agents and workflows are preserved regardless of which direction you change.
How to fix OpenClaw annual plan not giving expected savings?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw auto-renew turned on unexpectedly?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw billing address/VAT issues and update invoice details?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw chargeback/refund status stuck or unclear?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw coupon or discount code not applying?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw duplicate billing charge on one subscription?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw failed renewal after card verification?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw free trial ended sooner than expected?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw invoice date or billing cycle mismatch?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw invoice missing company name or tax details?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw payment pending / stuck in processing?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw payment succeeded but plan not upgraded?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw renewal failed (card expired) and reactivate quickly?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw subscription active but premium features still locked?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw subscription attached to the wrong account?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw subscription cancellation not taking effect?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw workspace owner billing issues for team plans?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw cron job failing with errors (how to find logs and root cause)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
How to fix OpenClaw actions not saving after refresh?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw app crashing right after launch?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw blank screen / white page (app loads but shows nothing)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw browser error after recent update?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw browser tab freezing during normal use?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw draft/content disappearing before save?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw feature buttons not clickable or unresponsive?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw feature working yesterday but failing today?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw generated result missing or incomplete?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw “network error” / “request failed” errors consistently?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw not saving settings or preferences?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw output failing halfway through the task?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw page stuck in infinite loading state?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw results inconsistent between refreshes?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw slow loading only on one account?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw stuck loading history/projects?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw sync issues (changes not reflected across devices)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to report a OpenClaw bug effectively (what to include)?
A well-structured OpenClaw bug report gets resolved 3 to 5 times faster than a vague one — include the exact error message, the run ID from the dashboard URL, your agent configuration YAML (with API keys removed), the sequence of steps that reproduces the issue, and your OpenClaw plan tier. Submit via the support form at openclaw.com or paste it into the #bug-reports channel on their Discord.
How to estimate OpenClaw cost and prevent unexpected spend?
OpenClaw costs come from two sources: the OpenClaw platform subscription fee (fixed per tier) and Anthropic API usage billed directly to your API key at rates ranging from $0.25 per million input tokens for Claude Haiku to $15 per million input tokens for Claude Opus. Set a monthly spending limit in your Anthropic console at console.anthropic.com > Limits to prevent unexpected charges — this hard cap stops API calls when the limit is reached.
How to fix OpenClaw git push failing in automation (auth/DNS/network)?
Git push failures in OpenClaw automations are caused by one of three things: missing or expired credentials (no SSH key or PAT configured in the worker environment), DNS resolution failures in OpenClaw's container network that block GitHub/GitLab domains, or a repository permission issue where the token lacks write access. The fix in 90% of cases is adding a valid Personal Access Token with repo write scope to your OpenClaw workflow environment as GIT_TOKEN or configuring SSH key authentication.
How to avoid OpenClaw temporary restrictions (suspicious activity flags)?
OpenClaw flags accounts for suspicious activity when it detects patterns like API key sharing across multiple IP addresses, an unusually high number of failed authentication attempts within a short window (typically more than 10 failed logins in 5 minutes), or automated login scripts that bypass normal OAuth flows. Most temporary restrictions lift automatically within 1 to 4 hours — do not attempt repeated logins during this window, as each failed attempt resets the cooldown timer.
How to fix OpenClaw API or automation restriction on lower-tier plans?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw attachment count limit reached in one task?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw automation blocked on your current tier?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw blocked action due to policy/safety restrictions?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw daily/monthly quota reached (what to do next)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw daily usage cap reached too quickly?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw feature unavailable on current plan?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw file upload restricted by plan?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw message or prompt limit reached?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw region or country restriction preventing access?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw regional restrictions blocking usage?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw “request too large” / payload too big errors?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw team/user seat limit reached?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw “too many requests” and reduce throttling?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw upload size/format limits and work around them?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw workspace/project limit reached?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw workspace restricted after unusual activity?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw 2FA/OTP code not working or not received?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw account disabled without clear reason?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw account locked after suspicious activity?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw account verification failed during sign-in?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw browser says login succeeded but app stays signed out?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw “invalid session” / “session expired” errors?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw login blocked after too many attempts?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw login works in incognito but not normal mode?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw login works on web but not in app?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw magic link not working or expired?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw password reset email not arriving?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw sign-in redirected back to login page?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw SSO login not working for team accounts?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw stuck on “verifying” or “checking your browser”?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw team invite accepted but access still missing?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw verification code expired too fast?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
OpenClaw login not working on desktop app?
Desktop app login failures on OpenClaw are fixed in most cases by three steps: quit the app completely, delete the app's local credential cache (on macOS: ~/Library/Application Support/OpenClaw/; on Windows: %APPDATA%/OpenClaw/), relaunch and sign in fresh. If that fails, update the app to the latest version — older desktop builds sometimes have OAuth flow bugs that are patched in newer releases.
OpenClaw login not working on mobile (iOS/Android)?
Mobile login failures on OpenClaw are fixed in 80% of cases by force-closing the app, clearing app storage (iOS: Settings > OpenClaw > Clear Storage; Android: Settings > Apps > OpenClaw > Clear Storage + Clear Cache), then reinstalling if clearing does not help. If login opens a browser that does not redirect back to the app, the custom URL scheme handler may have been broken by a system update — reinstalling the app re-registers it.
OpenClaw Login & API Key Issues
Most OpenClaw API key failures are fixed in under 2 minutes: go to Settings > API Keys, revoke the old key, generate a new one, and update your OPENCLAW_API_KEY environment variable. API keys do not auto-rotate, but they are invalidated immediately if you revoke them or reset your account password.
How to fix OpenClaw login/auth issues (session expired / cannot sign in)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
How to fix OpenClaw model access errors (plan does not allow model)?
The 'plan does not allow model' error in OpenClaw means your current subscription tier does not include access to the Claude model specified in your agent configuration — for example, using claude-opus-4-5 on a plan that only permits claude-haiku. Fix it by either upgrading your OpenClaw plan to one that includes the model, or changing your agent's model setting to a model available on your current tier.
How to fix OpenClaw permission denied (no access to tools/agents)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
How to fix OpenClaw rate limits or quota limits affecting runs?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
How to fix OpenClaw restrictions (blocked commands / safety denials) while completing tasks?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
How to fix OpenClaw subscription not activating after payment?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
How to fix OpenClaw Telegram delivery not working (messages not sent)?
Telegram message delivery failures in OpenClaw are caused by one of three issues: an invalid or revoked Telegram bot token, the target chat ID is wrong or the bot has not been added to the target group/channel, or the Telegram API is rate limiting the bot at 30 messages per second per bot or 20 messages per minute to the same chat. Verify your bot token in BotFather, confirm the chat ID with a test message, and check OpenClaw's run logs for the Telegram API error response code.
How to fix OpenClaw timeouts in tool execution (exec/browser/node)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the targeted steps below.
How to fix OpenClaw tool calls failing (timeouts / tool not available / execution denied)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
How to work around OpenClaw safety denials while staying compliant?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the targeted steps below.