Step-by-Step Fix
1. Verify API Key
Check that your API key is correctly set:
echo $OPENCLAW_API_KEY
If it's empty or incorrect, set it:
export OPENCLAW_API_KEY=your_key_here
2. Validate Configuration File
Ensure your agent configuration is valid:
openclaw validate agent.yaml
3. Install Dependencies
Run the dependency installer:
openclaw install
4. Check Logs
Review the agent logs for specific error messages:
openclaw logs --tail 50
5. Update OpenClaw
Ensure you're running the latest version:
npm update -g openclaw
Additional FAQ
Q: How do I know if the problem is on my end or the platform's side? Check the platform's official status page first — most services maintain a public status page that shows current incidents and outages. If no incident is posted and the problem only affects your account (not reported widely on Reddit or Twitter), it is likely a local issue. Testing in incognito mode and on a different network also helps isolate whether the problem is browser-specific, network-specific, or account-specific.
Q: Why do hard refresh and regular refresh fix different problems? A regular refresh (F5) reloads the page using cached resources — it does not clear JavaScript bundles, service worker state, or session cookies. A hard refresh (Ctrl+Shift+R or Cmd+Shift+R) bypasses the cache and fetches all resources fresh from the server. Regular refresh fixes transient network hiccups; hard refresh fixes stale cached code. Neither clears cookies or session tokens — for that, you need to clear site data explicitly from browser settings.
Q: When should I contact support versus waiting it out? Contact support immediately if: you were charged but did not receive access, your account was suspended without explanation, or the problem affects billing or data. Wait and retry after 30–60 minutes if: a status page shows an ongoing incident, the error message says 'try again later', or the problem started very recently. For account-specific errors with no platform-wide incident, opening a support ticket is always the right move — document what you tried and include timestamps.
Related Articles
- OpenClaw login / API key fix
- OpenClaw rate limits affecting runs
- OpenClaw agent not starting
- OpenClaw tool calls failing
Additional FAQ
Q: How do I know if the problem is on my end or the platform's side? Check the platform's official status page first — most services maintain a public status page that shows current incidents and outages. If no incident is posted and the problem only affects your account (not reported widely on Reddit or Twitter), it is likely a local issue. Testing in incognito mode and on a different network also helps isolate whether the problem is browser-specific, network-specific, or account-specific.
Q: Why do hard refresh and regular refresh fix different problems? A regular refresh (F5) reloads the page using cached resources — it does not clear JavaScript bundles, service worker state, or session cookies. A hard refresh (Ctrl+Shift+R or Cmd+Shift+R) bypasses the cache and fetches all resources fresh from the server. Regular refresh fixes transient network hiccups; hard refresh fixes stale cached code. Neither clears cookies or session tokens — for that, you need to clear site data explicitly from browser settings.
Q: When should I contact support versus waiting it out? Contact support immediately if: you were charged but did not receive access, your account was suspended without explanation, or the problem affects billing or data. Wait and retry after 30–60 minutes if: a status page shows an ongoing incident, the error message says 'try again later', or the problem started very recently. For account-specific errors with no platform-wide incident, opening a support ticket is always the right move — document what you tried and include timestamps.
Related Articles
- OpenClaw login / API key fix
- OpenClaw rate limits affecting runs
- OpenClaw agent not starting
- OpenClaw tool calls failing
Additional FAQ
Q: How do I know if the problem is on my end or the platform's side? Check the platform's official status page first — most services maintain a public status page that shows current incidents and outages. If no incident is posted and the problem only affects your account (not reported widely on Reddit or Twitter), it is likely a local issue. Testing in incognito mode and on a different network also helps isolate whether the problem is browser-specific, network-specific, or account-specific.
Q: Why do hard refresh and regular refresh fix different problems? A regular refresh (F5) reloads the page using cached resources — it does not clear JavaScript bundles, service worker state, or session cookies. A hard refresh (Ctrl+Shift+R or Cmd+Shift+R) bypasses the cache and fetches all resources fresh from the server. Regular refresh fixes transient network hiccups; hard refresh fixes stale cached code. Neither clears cookies or session tokens — for that, you need to clear site data explicitly from browser settings.
Related Articles
- OpenClaw login / API key fix
- OpenClaw rate limits affecting runs
- OpenClaw agent not starting
- OpenClaw tool calls failing
Additional FAQ
Q: How do I know if the problem is on my end or the platform's side? Check the platform's official status page first — most services maintain a public status page that shows current incidents and outages. If no incident is posted and the problem only affects your account (not reported widely on Reddit or Twitter), it is likely a local issue. Testing in incognito mode and on a different network also helps isolate whether the problem is browser-specific, network-specific, or account-specific.
Related Articles
- OpenClaw login / API key fix
- OpenClaw rate limits affecting runs
- OpenClaw agent not starting
- OpenClaw tool calls failing
Additional FAQ
Q: How do I know if the problem is on my end or the platform's side? Check the platform's official status page first — most services maintain a public status page that shows current incidents and outages. If no incident is posted and the problem only affects your account (not reported widely on Reddit or Twitter), it is likely a local issue. Testing in incognito mode and on a different network also helps isolate whether the problem is browser-specific, network-specific, or account-specific.