How to fix OpenClaw subscription issues?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
OpenClaw
OpenClaw Billing & Subscription
Step-by-step OpenClaw billing & subscription guides — practical and to the point.
Start with the guides below, then explore the full OpenClaw hub.
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How to change OpenClaw plan (upgrade/downgrade) without losing access?
Upgrading or downgrading your OpenClaw plan takes effect immediately for upgrades (new features unlock within seconds) and at the end of your current billing period for downgrades (you keep current-tier access until then). Go to Settings > Billing > Change Plan, select the new tier, and confirm payment — your agents and workflows are preserved regardless of which direction you change.
How to estimate OpenClaw cost and prevent unexpected spend?
OpenClaw costs come from two sources: the OpenClaw platform subscription fee (fixed per tier) and Anthropic API usage billed directly to your API key at rates ranging from $0.25 per million input tokens for Claude Haiku to $15 per million input tokens for Claude Opus. Set a monthly spending limit in your Anthropic console at console.anthropic.com > Limits to prevent unexpected charges — this hard cap stops API calls when the limit is reached.
How to fix OpenClaw model access errors (plan does not allow model)?
The 'plan does not allow model' error in OpenClaw means your current subscription tier does not include access to the Claude model specified in your agent configuration — for example, using claude-opus-4-5 on a plan that only permits claude-haiku. Fix it by either upgrading your OpenClaw plan to one that includes the model, or changing your agent's model setting to a model available on your current tier.
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All Billing & Subscription guides
How to fix OpenClaw subscription price and billing problems?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw billing issues (charged but plan not updated)?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
How to change OpenClaw plan (upgrade/downgrade) without losing access?
Upgrading or downgrading your OpenClaw plan takes effect immediately for upgrades (new features unlock within seconds) and at the end of your current billing period for downgrades (you keep current-tier access until then). Go to Settings > Billing > Change Plan, select the new tier, and confirm payment — your agents and workflows are preserved regardless of which direction you change.
How to fix OpenClaw annual plan not giving expected savings?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw auto-renew turned on unexpectedly?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw billing address/VAT issues and update invoice details?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw chargeback/refund status stuck or unclear?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw coupon or discount code not applying?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw duplicate billing charge on one subscription?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw failed renewal after card verification?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw free trial ended sooner than expected?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw invoice date or billing cycle mismatch?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw invoice missing company name or tax details?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw payment pending / stuck in processing?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw payment succeeded but plan not upgraded?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw renewal failed (card expired) and reactivate quickly?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw subscription active but premium features still locked?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
How to fix OpenClaw subscription attached to the wrong account?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw subscription cancellation not taking effect?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to fix OpenClaw workspace owner billing issues for team plans?
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
How to estimate OpenClaw cost and prevent unexpected spend?
OpenClaw costs come from two sources: the OpenClaw platform subscription fee (fixed per tier) and Anthropic API usage billed directly to your API key at rates ranging from $0.25 per million input tokens for Claude Haiku to $15 per million input tokens for Claude Opus. Set a monthly spending limit in your Anthropic console at console.anthropic.com > Limits to prevent unexpected charges — this hard cap stops API calls when the limit is reached.
How to fix OpenClaw model access errors (plan does not allow model)?
The 'plan does not allow model' error in OpenClaw means your current subscription tier does not include access to the Claude model specified in your agent configuration — for example, using claude-opus-4-5 on a plan that only permits claude-haiku. Fix it by either upgrading your OpenClaw plan to one that includes the model, or changing your agent's model setting to a model available on your current tier.
How to fix OpenClaw subscription not activating after payment?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.