Step-by-Step Fix
1. Check Whether Your Situation Qualifies for a Refund
Review your usage before requesting a refund:
- High likelihood of refund: You subscribed, used less than 1% of your monthly allocation (e.g., generated 0 to 2 images on a Standard plan), and are requesting within a few days of billing
- Possible refund (case-by-case): You were charged but the subscription never activated due to a technical error
- Unlikely to be refunded: You used a significant portion of your monthly allocation before deciding to cancel
- Not eligible: Partial month refunds after substantial usage, dissatisfaction with generated image quality
2. Gather Required Information for Your Refund Request
Before contacting support, collect:
- Your registered Midjourney email address
- The transaction ID from the Stripe receipt (emailed to you when billed — check spam)
- The exact date and charge amount
- Your reason for requesting a refund
- Your usage level (how many images you generated, if any)
3. Submit a Refund Request
Via Web Support:
- Go to docs.midjourney.com
- Click Contact Support or Submit a Request
- Select Billing as the category
- Provide all information from step 2
- Clearly state you are requesting a refund and explain why
Via Discord:
- Join the official Midjourney Discord server
- Navigate to the #billing-support channel
- Post a brief, polite message with your account email, transaction date, and refund request reason
4. Wait for Support Response
Midjourney support processes billing requests within 1 to 5 business days. You will receive a response to your email address or Discord message. If you do not hear back within 5 business days, follow up with your ticket number.
5. If Your Refund Is Denied
If Midjourney denies your refund request but you believe you have a legitimate claim:
- Politely ask the support agent to escalate your case to a billing specialist
- For accidental charges or billing errors, your bank can process a chargeback — but only do this as a last resort, as chargebacks can result in account suspension
- Contact your credit card provider and inquire about dispute processes if the charge was unauthorized
Understanding Midjourney Plan Pricing
Knowing the plan costs helps frame refund requests:
- Basic: $10/month or $96/year (~200 Fast mode images)
- Standard: $30/month or $288/year (15 Fast GPU hours + unlimited Relax)
- Pro: $60/month or $576/year (30 Fast GPU hours + Stealth mode)
- Mega: $120/month or $1,152/year (60 Fast GPU hours)
Why This Happens
Midjourney's refund policy is restrictive because the service provides GPU compute resources that are consumed at the time of generation — unlike software licenses, the cost is incurred when you generate images, not just when you subscribe. This means once GPU hours are consumed, Midjourney cannot recover that cost. The less-than-1% usage threshold for automatic refunds reflects the negligible cost of 1 to 2 generated images versus a full subscription month.
Common Mistakes to Avoid
- Waiting too long to request a refund — refund eligibility decreases significantly with time and usage; contact support within 24 to 48 hours if you want to request a refund
- Generating images and then requesting a refund for the full month — once you have used your subscription, a full refund is not available under standard policy
- Initiating a chargeback without contacting Midjourney support first — always try the refund request through official channels before disputing the charge with your bank; chargebacks that reverse legitimate charges can result in account termination
- Not including your transaction ID — refund requests without a transaction ID take longer to process because support must manually locate your payment record
- Assuming annual subscriptions have the same refund policy as monthly — annual plan refund policies may differ; clarify with support when submitting your request
Additional FAQ
Q: Does Midjourney offer a free trial before I commit to a paid plan?
Midjourney previously offered a free trial but discontinued it in 2023. As of 2026, there is no free trial — all new subscribers must choose a paid plan starting at $10/month for the Basic tier. Before subscribing, you can browse the public gallery at midjourney.com and review example outputs to assess quality. If you subscribe and generate zero or minimal images, a refund request submitted within 24 to 48 hours has the highest chance of approval under Midjourney's limited refund policy.
Q: If I was charged twice for the same billing period, will Midjourney refund the duplicate charge?
Yes. Duplicate charges caused by a system or payment processing error are refunded regardless of how many images you generated. This type of billing error is distinct from a standard usage-based refund request and is handled as an error correction. To report a duplicate charge, go to docs.midjourney.com, submit a billing support request, and attach both Stripe receipts showing the duplicate transaction dates and amounts. Midjourney support resolves duplicate charge refunds within 1 to 5 business days.
Q: How does the refund process work if I paid with an annual subscription?
Annual subscription refunds follow the same general policy as monthly subscriptions — refunds are most likely if you have used less than 1% of your allocation. However, the annual subscription amount is larger ($96 to $1,152 depending on the plan), so the exact terms may vary. Midjourney evaluates annual refund requests on a case-by-case basis. Contact support at docs.midjourney.com and explicitly note that your subscription is annual billing. Processing times and conditions may differ from the standard monthly refund timeline.
Related Issues
Additional FAQ
Q: Why do I see a pending charge that later disappears? A disappearing pending charge is an authorization hold — a temporary reservation placed by your bank to verify funds are available. When a payment fails or is canceled, the hold is released without any actual charge being made. Most banks release authorization holds within 3–7 business days. If you see a hold older than 7 days, contact your bank and ask them to release it manually, referencing the merchant name and transaction date.
Q: How do I get proof of payment if I cannot find my receipt? Check your registered email inbox for a receipt email — search for the platform name or 'receipt' filtered to the past 30 days, including spam. Most platforms also have a billing history page in account settings (Settings → Billing or Subscription) where you can download invoices as PDFs. If neither works, your bank statement shows the transaction with the merchant name and amount, which is accepted as payment proof by most support teams.
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Additional FAQ
Q: Why do I see a pending charge that later disappears? A disappearing pending charge is an authorization hold — a temporary reservation placed by your bank to verify funds are available. When a payment fails or is canceled, the hold is released without any actual charge being made. Most banks release authorization holds within 3–7 business days. If you see a hold older than 7 days, contact your bank and ask them to release it manually, referencing the merchant name and transaction date.
Related Articles
- Midjourney not generating images
- Midjourney login not working
- Midjourney payment failed
- Midjourney rate limit exceeded
Additional FAQ
Q: Why do I see a pending charge that later disappears? A disappearing pending charge is an authorization hold — a temporary reservation placed by your bank to verify funds are available. When a payment fails or is canceled, the hold is released without any actual charge being made. Most banks release authorization holds within 3–7 business days. If you see a hold older than 7 days, contact your bank and ask them to release it manually, referencing the merchant name and transaction date.