Step-by-Step Fix
1. Confirm where you bought the subscription
- Web purchase: check your account → Billing/Plan page (must show Active)
- App Store/Google Play purchase: manage subscription in the store (the website may not show billing details)
- If you used a different login method (Google vs email), you may be on the wrong account
2. Refresh entitlements (most common "paid but not active" fix)
- Sign out of Midjourney on all devices
- Close the browser/app completely, then sign back in
- Wait 10–30 minutes for provisioning (don't spam retries)
3. Check payment status: pending vs posted
- Pending/authorization hold can appear as "charged" but the subscription won't activate yet
- If the payment failed/was reversed, retry with a different card or bank
- Confirm billing ZIP/address and complete any 3-D Secure / bank verification prompts
4. If access is still locked, contact support with proof
- Prepare: receipt/transaction ID, purchase channel, email used to log in, timestamps, and screenshots (hide sensitive data)
- Ask specifically to "restore subscription/entitlements for this account"
5. Locate your transaction ID before contacting support
Your transaction ID is in the payment confirmation email from Stripe (Midjourney's payment processor). The email is sent to the address you used at checkout, which may differ from your Midjourney login email if you checked out as a guest. Search your inbox for "Midjourney" or "Stripe" to find it quickly.
6. Submit a support request at midjourney.com
Log in at midjourney.com → scroll to the footer → click Support. Fill out the billing inquiry form with your Discord username, subscription email, transaction ID, and a clear description of the problem. Avoid submitting duplicate tickets, as this can delay your response.
Why This Happens
Midjourney billing issues most commonly arise from account mismatches — the user paid under one login method (for example, Google OAuth) and is now logged in under a different account (Discord OAuth), so the subscription doesn't appear. The second major cause is payment processor delays: Stripe may show a successful charge on your statement before the subscription activation webhook reaches Midjourney's servers, creating a gap where you're charged but not yet provisioned. 3-D Secure bank verification failures are the third common cause, where the card issuer requires an extra authentication step that the user didn't complete, resulting in a declined charge despite the card appearing to accept it.
Common Mistakes to Avoid
- Contacting support without your transaction ID — Support agents cannot look up your payment without a transaction ID or receipt. Find it in your email before reaching out to avoid delays.
- Logging in with a different method than the one used at purchase — If you paid while logged in with Google but are now using Discord login, you're on a different account. Always use the same OAuth method you used when subscribing.
- Filing a chargeback before trying support — Chargebacks trigger automatic account suspensions in Midjourney's payment system. Always try official support first. Chargebacks should be a last resort only.
- Expecting instant provisioning — After a successful payment, subscription activation can take up to 30 minutes. Sign out, wait 30 minutes, and sign back in before concluding there's a problem.
- Submitting multiple support tickets for the same issue — Each duplicate ticket can reset your queue position. Send one detailed ticket and wait for the response window (1–3 business days) before following up.
Related Issues
Additional FAQ
Q: Why do I see a pending charge that later disappears? A disappearing pending charge is an authorization hold — a temporary reservation placed by your bank to verify funds are available. When a payment fails or is canceled, the hold is released without any actual charge being made. Most banks release authorization holds within 3–7 business days. If you see a hold older than 7 days, contact your bank and ask them to release it manually, referencing the merchant name and transaction date.
Q: How do I get proof of payment if I cannot find my receipt? Check your registered email inbox for a receipt email — search for the platform name or 'receipt' filtered to the past 30 days, including spam. Most platforms also have a billing history page in account settings (Settings → Billing or Subscription) where you can download invoices as PDFs. If neither works, your bank statement shows the transaction with the merchant name and amount, which is accepted as payment proof by most support teams.
Q: What happens to my access if payment fails on renewal? Most platforms give a grace period of 3–7 days after a failed renewal before restricting access. During this window, you typically keep full access and the platform automatically retries the charge 1–3 times. Update your payment method as soon as you see a renewal failure notification. If you miss the grace period, your account usually reverts to the free tier rather than being deleted — you can resubscribe to restore access.
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Additional FAQ
Q: Why do I see a pending charge that later disappears? A disappearing pending charge is an authorization hold — a temporary reservation placed by your bank to verify funds are available. When a payment fails or is canceled, the hold is released without any actual charge being made. Most banks release authorization holds within 3–7 business days. If you see a hold older than 7 days, contact your bank and ask them to release it manually, referencing the merchant name and transaction date.
Q: How do I get proof of payment if I cannot find my receipt? Check your registered email inbox for a receipt email — search for the platform name or 'receipt' filtered to the past 30 days, including spam. Most platforms also have a billing history page in account settings (Settings → Billing or Subscription) where you can download invoices as PDFs. If neither works, your bank statement shows the transaction with the merchant name and amount, which is accepted as payment proof by most support teams.
Q: What happens to my access if payment fails on renewal? Most platforms give a grace period of 3–7 days after a failed renewal before restricting access. During this window, you typically keep full access and the platform automatically retries the charge 1–3 times. Update your payment method as soon as you see a renewal failure notification. If you miss the grace period, your account usually reverts to the free tier rather than being deleted — you can resubscribe to restore access.
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Additional FAQ
Q: Why do I see a pending charge that later disappears? A disappearing pending charge is an authorization hold — a temporary reservation placed by your bank to verify funds are available. When a payment fails or is canceled, the hold is released without any actual charge being made. Most banks release authorization holds within 3–7 business days. If you see a hold older than 7 days, contact your bank and ask them to release it manually, referencing the merchant name and transaction date.
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Additional FAQ
Q: Why do I see a pending charge that later disappears? A disappearing pending charge is an authorization hold — a temporary reservation placed by your bank to verify funds are available. When a payment fails or is canceled, the hold is released without any actual charge being made. Most banks release authorization holds within 3–7 business days. If you see a hold older than 7 days, contact your bank and ask them to release it manually, referencing the merchant name and transaction date.