Step-by-Step Fix
1. Determine If You Are Eligible for a Refund
Assess your situation against Midjourney's refund criteria:
- Refund likely approved: Subscription charged but never activated, accidental double charge, minimal usage (0 to 2 images generated), or service outage during your billing period
- Refund considered case-by-case: Subscription purchased in error, platform was unusable due to bugs during the billing period
- Refund unlikely: Generated a substantial number of images and then decided to cancel, disliked image quality or style
If you simply want to stop future charges without a refund, cancel your subscription at midjourney.com/account — no support contact needed.
2. Locate Your Transaction ID
The transaction ID is essential for any refund request:
- Check your email inbox and spam folder for a receipt from Stripe or Midjourney (sent immediately after the charge)
- The transaction ID begins with "ch_" followed by a long alphanumeric string
- Alternatively, check midjourney.com/account → Billing for your charge history
3. Submit Your Refund Request
Web Form (recommended):
- Go to docs.midjourney.com
- Click Contact Support or Submit a Request
- Choose Billing as the issue category
- Include: your registered email, transaction ID, charge date, charge amount, usage count (images generated), and your refund reason
- Submit — you will receive a confirmation with a ticket number
Discord:
- Join the Midjourney Discord server (discord.gg/midjourney)
- Go to #billing-support
- Post your registered email, transaction date, amount, and a brief reason
- A team member will follow up, usually within 1 to 3 business days
4. Wait for Support Response
Refund requests are reviewed within 1 to 5 business days. You will receive a response to your email or Discord message. Once approved:
- Stripe processes the refund within 5 to 10 business days
- The refund appears on your bank statement within 3 to 7 additional business days
- Total wait from approval to appearing on your statement: 8 to 17 business days
5. Check That Your Subscription Is Canceled
If you want a refund because you no longer want the service:
- After requesting the refund, cancel your subscription to prevent the next charge
- Go to midjourney.com/account → Manage Subscription → Cancel Plan
- Cancellation and refund are separate actions; you must do both
6. Understand the Midjourney Plan Pricing
Knowing what you paid for helps frame your refund request:
- Basic: $10/month (approximately 200 Fast mode images, no Relax mode)
- Standard: $30/month (15 Fast GPU hours + unlimited Relax mode)
- Pro: $60/month (30 Fast GPU hours + 12 concurrent jobs + Stealth mode)
- Mega: $120/month (60 Fast GPU hours + 12 concurrent jobs)
Why This Happens
Midjourney's GPU compute costs are consumed at the moment of image generation, not at subscription time. Each /imagine command uses real GPU processing time that Midjourney cannot recover once used. For this reason, refunds are tied to actual usage — if you did not generate images, the compute costs were not incurred and a refund is straightforward. If you generated images, those costs were already spent on your behalf.
Common Mistakes to Avoid
- Initiating a bank chargeback before contacting Midjourney support — always request the refund through official channels first; chargebacks for legitimate charges can result in your account being suspended
- Not canceling your subscription alongside the refund request — a successful refund for the current period does not cancel future billing; cancel separately at midjourney.com/account
- Assuming all payment issues lead to a refund — if you were charged and accessed the service normally, the solution is cancellation, not a refund
- Not following up after 5 business days — support queues can be lengthy; polite follow-up with your ticket number speeds up resolution
- Requesting a refund via the wrong channel — messaging the Midjourney bot on Discord with /refund does not exist; use the support form at docs.midjourney.com or the billing support Discord channel
Additional FAQ
Q: Can I get a partial refund for the unused days of my Midjourney subscription?
Midjourney does not offer partial month refunds for unused days under standard policy. If you subscribed to Pro ($60/month) and cancel after 15 days, you retain Pro access through the end of the billing period but do not receive a refund for the remaining 15 days. The exception is if you have generated zero or near-zero images and request promptly — in that edge case, Midjourney support may consider a full refund. If you want to reduce costs without canceling entirely, downgrading to Basic ($10/month) is an alternative that takes effect at the next billing cycle.
Q: I used Midjourney during a known outage and could not generate images — am I eligible for a refund?
If Midjourney experienced a significant service outage during your billing period that prevented you from generating images for an extended time, you may be eligible for a partial credit or refund as a service level accommodation. Document the outage by referencing status.midjourney.com incident reports and the dates they affected your usage. Contact billing support at docs.midjourney.com with your account email, the outage dates, and a description of how the outage impacted your usage. Refunds for outages are handled case-by-case and are not guaranteed, but documented outage periods are a legitimate basis for requesting accommodation.
Q: Will my Midjourney account be deleted if I request a refund?
No. Requesting a refund does not delete your account or your generated images. If the refund is approved and your subscription is refunded, your account remains active but your subscription will be treated as if it was not used for that billing period. You can resubscribe at any time. Your gallery and image history are preserved. If you also want to cancel future billing, you must cancel your subscription separately from the refund request — these are two distinct actions.
Related Issues
- Midjourney Refund Policy
- Midjourney Refund Request
- Midjourney Billing Support
- Midjourney Payment Failed
Additional FAQ
Q: Why do I see a pending charge that later disappears? A disappearing pending charge is an authorization hold — a temporary reservation placed by your bank to verify funds are available. When a payment fails or is canceled, the hold is released without any actual charge being made. Most banks release authorization holds within 3–7 business days. If you see a hold older than 7 days, contact your bank and ask them to release it manually, referencing the merchant name and transaction date.
Q: How do I get proof of payment if I cannot find my receipt? Check your registered email inbox for a receipt email — search for the platform name or 'receipt' filtered to the past 30 days, including spam. Most platforms also have a billing history page in account settings (Settings → Billing or Subscription) where you can download invoices as PDFs. If neither works, your bank statement shows the transaction with the merchant name and amount, which is accepted as payment proof by most support teams.
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Additional FAQ
Q: Why do I see a pending charge that later disappears? A disappearing pending charge is an authorization hold — a temporary reservation placed by your bank to verify funds are available. When a payment fails or is canceled, the hold is released without any actual charge being made. Most banks release authorization holds within 3–7 business days. If you see a hold older than 7 days, contact your bank and ask them to release it manually, referencing the merchant name and transaction date.
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- Midjourney not generating images
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