Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
Refresh the page, reduce request size, try another browser/network, and disable extensions. If the issue persists, check the status page and retry later.
Midjourney's 'creation failed: internal server error' means the job failed on Midjourney's GPU servers — this error occurs on the server side, not your device. Wait 2 to 5 minutes and retry your prompt, check status.midjourney.com for outages, and simplify your prompt if failures persist. Most internal server errors resolve within a single retry.
Refresh the page, reduce request size, try another browser/network, and disable extensions. If the issue persists, check the status page and retry later.
Fix Midjourney errors by hard-reloading, clearing cache, reducing request size, and testing another browser/network. Capture the exact error text + timestamp for support if it persists.
Refresh the page, reduce request size, try another browser/network, and disable extensions. If the issue persists, check the status page and retry later.
If Midjourney can’t download an image: try a direct browser open, disable download/privacy extensions, switch networks (hotspot), and retry from a fresh session. If it’s widespread, wait for CDN/outage recovery.
The 'failed to download image' error in Midjourney occurs when the generated image cannot be delivered from Midjourney's CDN to your client — refresh the page and click the image again, try right-clicking and selecting 'Open image in new tab,' or use the web gallery at midjourney.com to access the generated image directly.
Midjourney's 'error loading image' typically means a reference image URL is invalid, blocked, or too large — use a direct image URL (ending in .jpg, .png, or .webp) rather than a webpage URL, ensure the image is publicly accessible without login, and keep uploaded reference images under 25MB. If the error appears on a generated image, refresh and try again.
Refresh the page, reduce request size, try another browser/network, and disable extensions. If the issue persists, check the status page and retry later.
The 'your unique trace' error in Midjourney is a job tracking identifier included in error messages to help support diagnose failures — copy the trace ID from the error message, note the time it occurred, then retry your prompt. If the error repeats, submit the trace ID to Midjourney support at docs.midjourney.com so they can investigate the server-side failure.
Refresh the page, reduce request size, try another browser/network, and disable extensions. If the issue persists, check the status page and retry later.
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
Check the exact account, plan, and environment first. Then isolate whether the issue is caused by login/session state, billing/permissions, browser or app behavior, or a platform-side restriction. Use the steps below to narrow it down quickly.
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
Midjourney bug reports submitted through their official channels (Discord #bug-reports channel or docs.midjourney.com support) are most effective when they include: the exact error message or behavior, the full prompt used, your plan tier (Basic/Standard/Pro/Mega), the specific channel or interface (Discord vs. web), timestamps, and screenshots or screen recordings. Reports without reproduction steps are rarely actionable.
Refresh the page, reduce request size, try another browser/network, and disable extensions. If the issue persists, check the status page and retry later.
Refresh the page, reduce request size, try another browser/network, and disable extensions. If the issue persists, check the status page and retry later.
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify plan/permissions, check status/incidents, and retry on another network. If it persists, capture logs/error details and contact support.
Check if you have remaining GPU minutes, verify your prompt doesn't violate content policies, and make sure you're using the correct /imagine command.
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the targeted steps below.
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the targeted steps below.