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If you see a duplicate charge or were billed for the wrong Perplexity plan, email support@perplexity.ai immediately with your account email, the charge dates and amounts, and your Stripe receipt numbers. Perplexity support typically resolves duplicate charge issues within 1–3 business days. Duplicate charges most commonly occur when a payment fails and Stripe retries, or when a user subscribes twice under different accounts. Do not file a credit card dispute until support has had 7 business days to respond.
To view your Perplexity billing history, go to perplexity.ai/settings → Subscription. Perplexity automatically sends a receipt email via Stripe every time your subscription renews — check your inbox and spam folder for emails from receipts@stripe.com. PDF invoices can be downloaded directly from each receipt email. For invoices with company name or VAT number added, email support@perplexity.ai with the billing period and your business details.
Access your Perplexity billing page by going to perplexity.ai/settings and clicking the Subscription tab. There you can see your current plan (Free or Pro at $20/month or $200/year), next billing date, saved payment method, and download past invoices. If the page fails to load, disable browser extensions or open an incognito window — Stripe's billing iframe is blocked by many ad blockers.
Perplexity offers three plans: Free (unlimited standard searches, 5 Pro searches/day), Pro at $20/month or $200/year (300 Pro searches/day, 20 Deep Research reports/month, advanced AI models, file uploads), and Enterprise (custom pricing, team features). Upgrading takes effect immediately after payment — go to perplexity.ai/settings → Subscription → Upgrade to Pro.
To upgrade Perplexity from Free to Pro ($20/month or $200/year), go to perplexity.ai/settings → Subscription → Upgrade to Pro. Upgrades take effect immediately — your 300 Pro searches per day activate within 5 minutes of payment. To downgrade, click Cancel Plan; your Pro access continues through the end of the current billing period and no data is lost. You cannot lose searches, history, or saved threads by changing plans.
Contact Perplexity billing support by emailing support@perplexity.ai — include your account email, the charge date and amount, a screenshot of your Settings page, and a copy of your Stripe receipt. Response time is typically 1–3 business days. For urgent disputes, you can open a credit card chargeback after 7 business days with no response, but exhaust the support email route first.