Step-by-Step Fix
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Confirm the scope
- Try a different browser/device and a different network.
- If only one environment fails, the cause is usually local.
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Refresh your session
- Sign out completely, then sign back in.
- Clear cache/cookies for the service domain.
- Try an incognito/private window with no extensions.
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Check permissions and plan status
- Verify you’re using the correct account/workspace.
- Confirm your subscription/plan is active and assigned correctly.
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Rule out network filtering
- Disable VPN/proxy temporarily.
- Pause ad blockers / privacy tools that may block requests.
- If you’re on a corporate network, test via hotspot.
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Check service incidents
- Review the product status page or recent incident reports.
- If the service is degraded, wait and retry.
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Collect evidence and escalate
- Save screenshots + exact error text + timestamps.
- Include environment details and repro steps in a support ticket.
Common Root Causes
- Expired/invalid session tokens
- Plan or permission mismatch
- Browser extensions interfering with requests
- Network blocks (VPN/proxy/firewall/DNS)
- Temporary outages
Prevention Tips
- Keep a clean browser profile for critical workflows
- Don’t stack multiple privacy extensions that rewrite requests
- Document workspace/team permissions and billing owners
- Export important settings regularly (when supported)