Step-by-Step Fix
1) Confirm the exact message and scope
Record:
- exact restriction text
- timestamp
- web vs app
- which features are blocked (login, chat, specific models, uploads)
2) Run the two fastest isolation tests
Test A: incognito/private window
Test B: phone hotspot (no VPN)
Interpretation:
- works in incognito → browser state/extensions/cookies
- works on hotspot → network filtering/VPN/DNS
- fails everywhere → likely real restriction or account-level policy/security block
3) Disable VPN/proxy and retry once
Turn off:
- VPN apps
- proxy tools
- browser VPN extensions
Then retry on a normal connection.
4) Check account/workspace/plan context
Many “regional restriction” cases are actually account-context problems.
Verify:
- correct account email
- correct workspace/team
- plan/billing not lapsed
5) Check whether it’s feature-specific
Ask:
- is everything blocked or only one feature?
- does another account work on the same device?
Feature-specific issues are less likely to be pure geography.
6) If it reproduces everywhere, stop retries and escalate
Prepare:
- screenshots
- timestamp
- region
- whether hotspot/incognito reproduces
Then contact support.
Common Root Causes
- VPN/proxy false positives
- Network filtering / DNS issues
- Wrong account/workspace
- Billing/plan state mismatch
- Genuine regional/policy restriction
- Platform-side access incident
Prevention Tips
- Diagnose on hotspot + incognito before changing account settings
- Avoid VPN/proxy while troubleshooting access restrictions
- Keep workspace/account ownership clear